Our Terms of Use

On this page you’ll find the Terms of Use for greensquirrel.co.uk and The Climate Village, and our data and privacy policy. Please don’t hesitate to contact us if you require any further information. 

The Green Squirrel website terms of use

The Green Squirrel website is intended to provide news and information about our work and services, and to make it easy to contact us to enquire about working with us. All content on this site remains the copyright of Green Squirrel CIC unless stated otherwise. We reserve the right to remove or update any content at any time. 

We will not tolerate abusive or spam messages being sent via this website and reserve the right to end contact with anyone using the site in this way. 

Our Community Terms of Use

The Climate Village is our online action community. It is hosted at https://climatevillage.circle.co.

We reserve the right to:

  • restrict access to the Community Space to signed-up members
  • refuse or retract membership on the grounds actions that do not conform to our Terms of Use
  • limit or pause the offer of ‘Buy One Give One’ free memberships
  • end our provision of this community at any time without the need to give notice

Our community guidelines

The Climate Village is a place where everyone is welcome, able to learn, ask questions, and take part in discussion. Building a culture of respect, generosity, and courage will take all of us, so please take a moment to read through our Community Guidelines below. We’re always open to improving these guidelines, so feedback and suggestions are very welcome too.

What you can expect from us

By ‘us’ we mean Green Squirrel, the team behind The Climate Village. 

We will:

  • Work to moderate the community is a way that supports a culture of respectful debate, support, and collaboration;
  • Invite and accept your feedback, act on it in the best way available to us, and apologise when we get things wrong;
  • Act immediately to remove hate speech, inappropriate content, harassment, and spam from the community, and investigate any incidents of bullying quickly and fairly;
  • Protect your personal details and keep the community space secure. 

To help us build a strong and inclusive community we ask you to:

  • Promote a respectful, friendly atmosphere where people feel comfortable asking questions and sharing their thoughts. Many of the conversations we need to have to better understand our roles as climate leaders are difficult ones, and we’re not always going to agree, but we can listen and better understand each other. 
  • Try and use the search box (at the top of the screen) first if you’ve got a question or you’re looking for a resource, but it’s always ok to ask a question or start a new discussion. 
  • Share what you know and what you can do – make yourself at home, get involved in discussions, and let us know if there’s an event you want to run or be part of. 
  • Let us know when there are things we could be doing better. You can leave suggestions in the Ideas and Feedback space or contact us directly by DM or email. 
  • Ask for support if you need it. We’re all here because this crisis is too big for any of us to solve alone, so reach out if you’re struggling or just having a bad day. How are you feeling? in The Chat Space is the best place to find and offer emotional support. 
  • Include an image description in your post if you’re sharing a picture or a gif. This supports members using screen readers. 

Please do not:

  • Be grumpy with people for not searching for a topic first or posting in the ‘right’ area – if you feel it’s helpful to give advice about using the space then by all means do so, but gently. 
  • Use jargon, acronyms or abbreviations without defining them.
  • Shame people, post judgemental comments, or make assumptions about other people’s circumstances. 
  • Share or monetize content posted within The Climate Village, both by Green Squirrel and member content, outside of the community space without permission. 

We understand that it’s easy to get things wrong by accident – we’ll get things wrong too – and we’ll always try and resolve disagreements and issues in a way that works for everyone. 

And it goes without saying that the following actions will result in your being removed from the community.

  • Personal attacks, hateful language, threats, or harassment against other members.
  • Posting spam, porn, or anything illegal. 
  • Repeatedly posting links to your business (we’ll remind you once not to).
  • Sharing other members’ personal details or private messages.

Thank you for taking the time to read through the guidelines. 

Our privacy and data collection policy

At Green Squirrel, accessible from https://greensquirrel.co.uk, we commit to protecting the privacy of our visitors. This Privacy Policy document has been written to inform you of the types of information that is collected and recorded by Green Squirrel and how we use it.

If you have additional questions or require more information about our Privacy Policy, please do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is relevant to visitors to both our website (greensquirrel.co.uk) and our Climate Village community space (climatevillage.circle.so) . This policy is not applicable to any information collected offline or via channels other than these website. 


By using our website, you hereby consent to our Privacy Policy and agree to its terms.


Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

Our website collects basic analytical information which is not linked to any personally identifiable information.  

If you contact us directly, either via the contact form on this site or via the email, phone and social media details provided on this site, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.


When you register for a Climate Village/ supporter account, we may ask for your contact information, including items such as name, company name, post code, email address, and telephone number. As a new member you will be invited to complete an optional profile and choose whether you wish to share details such as social links, email, and details about yourself and your interests as part of a bio. 

When you register for our events via Eventbrite we may ask you for your name, email address, post code, phone number and, in some cases, additional information such as dietary requirements or the ages of any children you’re registering for events. 

When you register as a volunteer we will ask some additional demographic information as well as requesting the details of your next of kin. 

When you make a booking enquiry we will gather your contact details including name, email address, phone number and organisation name/ your role within the organisation as well as details of your booking enquiry. 

Wherever we collect personal information from you we will only ever collect the essential information we need to deliver our services. 

How we use your information

We use the information we collect in various ways, including to:

  • Communicate with you directly including for customer service, to provide you with updates and other information relating to our work and for marketing and promotional purposes
  • To create and maintain a Climate Village/ supporter membership for you
  • To understand how you use our website and make improvements
  • To gather information needed for safety or safeguarding purposes
  • To gather information needed to report to our funders (which will always be anonymised unless explicitly stated otherwise)
  • To prevent fraud
Log Files

Green Squirrel follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information. This helps us make our website work better for you. 

Cookies and Web Beacons

Like any other website, Green Squirrel uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to improve the experience of using our website by customising our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read the information provided here. 

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. 

Third Party Privacy Policies

Green Squirrel’s Privacy Policy does not apply to other websites, platforms or services. Thus, we advise you to consult the respective Privacy Policies of these third-party services for more detailed information. They may include their practices and instructions about how to opt-out of certain options.

Green Squirrel and The Climate Village use the following third party services:

Memberspace (membership software for The Climate Village). Click here to read their privacy policy.
Gift Up (to sell gift memberships to The Climate Village). Click here to read their privacy policy. 

Circle (our community space platform for The Climate Village. Click here to read their privacy policy.

Ticket Tailor for collecting registrations for events. Click here to read their privacy policy.

Brevo (formerly SendInBlue) (email marketing platform used to collect sign ups to our newsletters). Click here to read their privacy policy.

Google (used for analytics, domains, and volunteering and booking enquiry forms). Click here to read their privacy policy. 

Zapier (used for automation tasks). Click here to read their privacy policy. 


Sharing data with our organisational partners

At present, no non-anonymised data is shared with any partner organisations. If in the future sharing data with an external partner organisation is required in order for us to provide our services, that organisation will be required to sign a Data Controller Agreement before accessing data, and will only be able to access data relevant to their work and our partner agreement with them, 

You will be informed of any partners accessing data at the time of sign up to The Climate Village, or if this changes at any time we will issue an update to this Terms of Use document. 

GDPR Data Protection Rights

 We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:


The right to access – You have the right to request copies of your personal data. 


The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.


The right to erasure – You have the right to request that we erase your personal data, under certain conditions.


The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.


The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.


The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.


If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.


Children’s Information

Green Squirrel does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

We encourage parents and guardians to observe, participate in, and/or monitor and guide their children’s online activity.